Operational Excellence

Potomac River Partners provides flexible compliance consulting solutions that combine the right people, processes, and technical expertise to deliver operational support when and where you need it most. Potomac leverages its deep expertise from working with Compliance departments to find solutions that are developed in a compliant manner while adding relevant business insights.

Our team can support you through project-based engagements, onsite resources, or offsite managed services. We handle a wide range of operational and compliance tasks—from routine activities to complex strategic initiatives—including third-party selection and oversight, fair market value and HCP contracting, data analysis, technology implementation, and project management. Whatever your need, we deliver practical, scalable solutions that strengthen compliance and drive business performance.

“The combination of pragmatism, integrity, and subject matter expertise is a rare blend. The fact that Potomac provides that at such reasonable costs sets them apart as a Compliance partner.”

– Associate General Counsel

Our Operational Support Solutions

Compliance Program Assessment & Roadmap

We partner with you to take a 360° look at your Compliance Program, evaluating it based on the OIG’s General Compliance Program Guidance and the DOJ’s guidance on Evaluation of Corporate Compliance Programs. We evaluate against each of the 7 Elements of an Effective Compliance Program to highlight strengths, identify opportunities, and deliver a tailored roadmap with clear, actionable steps to strengthen effectiveness, enhance maturity, and align your program with regulatory expectations

Our goal is to help you build a compliance program that is not only effective on paper, but one that truly works in practice, demonstrating value to leadership, inspiring confidence across your organization, and evolving in step with today’s complex business and regulatory environment.

FMV Methodology, Criteria, & Rates

Potomac has developed a data-driven methodology for determining Fair Market Value (FMV) for US HCP Payments, including documenting quantifiable criteria for determining a physician’s tier. We have also developed a calculator that can be deployed regardless of the original source of your FMV methodology. The calculator provides tools to derive and document an HCP’s tier and calculates activity-based rates. This increases transparency into FMV assessments while dramatically reducing the time needed to tier, determine rates, or lookup historical information regarding a contracted HCP. As one of our managed services offering, our team of Associates can also take over the heavy lifting related to HCP resume review and HCP tiering on your behalf.

Our solutions include:

  • FMV Methodology & Process
  • Criteria Document and Contracting with HCPs quick reference card
  • Rate Criteria & Calculator
  • HCP Resume Review, Tiering & Payment Repository
Data Analysis & Dashboards

We have adapted our historical experience of building compliance monitoring dashboards to helping commercial teams see a snapshot of their operations or key performance indicators. We initially helped our compliance clients partner with the business to identify metrics that reduce risk and improve company performance. Now, Commercial teams contract with us directly to create insights regarding speaker programs and sales calls. Our solutions include:

  • Activity Tracking & Reporting
  • Key Performance Indicators (KPI) Analysis & Tracking
  • Management Dashboard & Business Intelligence
Investigation Support

Conducting thorough investigations into alleged compliance violations can be a timely process. Investigations need to be handled swiftly but you never know when that hotline call may come in, making planning incredibly challenging for resource-constrained departments. There are also times, especially at smaller companies, when key compliance personnel may need to recuse themselves from an investigation due to personal conflicts of interest. Our team is ready to step in – we know what to look for. We can provide back-end investigations support, such as reviewing emails, expense reports, and other documentation, or drafting interview guides in advance of interviews. We can also assist end-to-end in the actual investigations process, including conducting interviews with potential witnesses or those accused of misconduct. Where necessary, we can be contracted through the legal department to preserve privilege.

  • Document discovery and review
  • Interview preparation and data analysis
  • Interview lead (investigator) or support (witness)
  • Case management databases to log investigation outcomes

COntacts

Michael Young

Senior Director

Michael excels at “blank canvas” projects and has substantial experience in vendor management and supplemental resource support to ensure consistency improve company performance.

McCulloch Cline

Senior Manager

McCulloch has worked with companies to develop clear, straightforward FMV and HCP contracting methodology, criteria, and tools. He has also worked to develop and refine dashboards leveraging data to focus compliance operations and demonstrate program effectiveness.

Kelly Listro

Senior Manager

Kelly partners with clients to assess and strengthen compliance programs, delivering roadmaps that align with OIG and DOJ guidance while addressing key risk areas. She also brings expertise in FMV methodology and HCP tiering to support organizations at every stage of commercialization.

Year in Review





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