Operational Excellence

Our team brings the right mix of people, processes, and technical capabilities to provide the operational support when you need it most. Potomac leverages its deep expertise from working with Compliance departments to find solutions that are developed in a compliant manner while adding relevant business insights.

Whether project-based, at your office, or offsite through a Managed Services arrangement, the Potomac team can handle a variety of operations-based tasks from the routine to the strategic. Our solutions include selecting and managing third parties, operationalizing fair market value and HCP contracting, conducting data analysis, implementing technology solutions, and providing additional project management support.

Potomac River Partners helps clients improve performance, mitigate risk, and achieve greater efficiencies in their medical and commercial operations.

What We Do

HCP Payment Calculator & Scoring Repository
Potomac has developed a Fair Market Value (FMV) calculator and that can be deployed regardless of a company’s FMV methodology. The calculator provides tools to document and store information regarding an HCP’s tier and calculates activity-based rates. This increases transparency into FMV assessments while dramatically reducing the time needed to tier, determine rates, or lookup historical information regarding a contracted HCP. As one of our managed services offering, our team of Analysts can also take over the heavy lifting related to HCP resume review and HCP tiering on your behalf. Our solutions include:
  • FMV Methodology & Procedure
  • Rate Criteria & Calculator
  • HCP Resume Review, Tiering & Payment Repository
Data Analysis & Dashboards

We have adapted our historical experience of building compliance monitoring dashboards to helping commercial teams see a snapshot of their operations or key performance indicators. We initially helped our compliance clients partner with the business to identify metrics that reduce risk and improve company performance. Now, Commercial teams contract with us directly to create insights regarding speaker programs and sales calls. Our solutions include:

  • Activity Tracking & Reporting
  • Key Performance Indicators (KPI) Analysis & Tracking
  • Management Dashboard & Business Intelligence
Vendor Management

Implementing a new third-party provider such as a new speaker program or meeting logistics provider, new contact center, new contract sales force, or HUB provider can be a challenging, time-consuming endeavor. We provide operational support for our clients during the implementation by completing tasks such as:

  • Standard Operating Procedure (SOP) harmonization and updates
  • Change management training and communications
  • Defining IT requirements and completing user acceptance testing
  • Project management and milestone tracking
Supplemental Resource Support

Companies launching a new product or implementing a merger often are faced with the need for flexible resourcing to support the variety of new tasks. Our managers apply have strong project management backgrounds and a knowledge of compliance requirements that can be helpful when trying to build out a new field force or new marketing tactics. And as consultants, we can ramp up or ramp down, as needed to reflect the needs of the business. Some of our solutions include:

  • IT System Deployments
  • Initial Launch or New Products
  • Merger Integration / Harmonization


Dan Koerner


Dan led the development of Potomac’s HCP Payment Calculator and Scoring Repository, believes in generating both compliance and business value from monitoring, and authored the presentation “Commercial Observations from a Compliance Monitor.”

Michael Young


Michael excels at “blank canvas” projects and has substantial experience in vendor management and supplemental resource support to ensure consistency improve company performance.

Adam Oakley


Adam has broad-based experience leading and implementing cross-functional projects with commercial, medical, and legal touchpoints to achieve organizational goals.